📍 Bangalore · PIN: 560072💼 15+ years exp.💰 ₹12 – ₹15 LPA📅 Full Time
Industry Fire & Life Safety Systems / Engineering Services
Education B.E / B.Tech in Mechanical / Electrical Engineering
Skills Service operations management, customer support, SLA management, team leadership, process improvement, reporting
Openings 1
Job Description
• Lead service operations across projects and clients. • Manage large service and maintenance teams. • Ensure adherence to SLAs and service quality standards. • Handle major customer escalations effectively. • Implement service process improvements. • Monitor service costs and profitability. • Prepare service performance reports. • Coordinate with sales and projects teams. • Develop service strategies and plans. • Drive customer satisfaction and retention.
Requirements
• Service leadership experience • Large service team handling • SLA management • Customer escalation handling • Process improvement mindset • Reporting discipline • Cost control exposure • Strategic thinking • Decision ownership • Service excellence focus