J041-Head - Service

• Lead service operations across projects and clients.
• Manage large service and maintenance teams.
• Ensure adherence to SLAs and service quality standards.
• Handle major customer escalations effectively.
• Implement service process improvements.
• Monitor service costs and profitability.
• Prepare service performance reports.
• Coordinate with sales and projects teams.
• Develop service strategies and plans.
• Drive customer satisfaction and retention.

• Service leadership experience
• Large service team handling
• SLA management
• Customer escalation handling
• Process improvement mindset
• Reporting discipline
• Cost control exposure
• Strategic thinking
• Decision ownership
• Service excellence focus